The Customer Service and supply Chain Manager is responsible for the majority of operational tasks associated with the day to day relationship with customers: order processing, sales confirmation, creation and production scheduling in cooperation with other members of the management team.
Customer Service Management: Manage the day to day operations within a Customer Service Team. Main objectives are to provide exceptional customer service to the customer base, as well coordination, execution, and delivery of products. Key communications contact as required with other departments throughout company.
Supply Chain Management: To control the process that is responsible for securing all the necessary raw material for production and to coordinate the efficient movement and flow of that material through the plant, including final delivery to the customer, as well as schedule the plant’s production in a manner that satisfies plant efficiencies plus meets the customer requirements.
Manage the customer service representatives and dispatch work load accordingly.
Check and train the team in order to follow same process and internal culture of service.
Lead the Team by example in the management of his/her own accounts
Taking purchase orders directly from customers to process and follow-up until time of delivery
Managing sales price list for customers with contracts and provide pricing on sales orders
Organizing samples and correspondence to send to customer at customer or sales request
Answering daily inquiries and requests from customers, as well as filtering to correct department
Informing sales team and management of issues or delays that might lead to customer dissatisfaction
Manage, update, and provide weekly reports for all open order to customers for key accounts
Ensuring customer accounts are current with accounting and assist in receiving payments and past dues .
Keeping technical services aware of any potential development or quality issues
Analyze and manage the materials procurement and logistical functions of Company
Managing Shipping and Receiving department by providing proper labels, bill of lading, customer shipping contacts, freight quotes, tracking, etc.
Tracking all Containers, trucks and air freight.
Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity
Analysis of sales orders, current inventory and supplier lead times is ongoing
Evaluate performance of suppliers and verify proper shipment and billing of materials
On-time delivery of needed material
Payment made only for goods received
Supervising, managing, and representing customer service team and receptionist
Ensuring office presence and professional environment for customer office visits
Managing professional relationships and issues with co-workers and upset customers
The company is the world leader for premium winery equipment and distributes and services all company products including destemmer, pump, press, elevator, optical sorter and sorting table as well as other products such as bottling lines winemaking products.
To continue providing superior service to its customers, we seek to hire a Field Service Technician to perform a variety of maintenance, troubleshooting, installation, repair and commissioning at wineries facilities in California.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
• Perform pre-harvest maintenance on winery equipment. • Troubleshoot and repair of equipment, including warranty work.
• Train winery staff on proper use of machines. • Identify and maintain necessary tools and equipment procured by the company. • Ensure tools and equipment inventory are in excellent repair at all times. • Maintain timely, detailed maintenance records.
• Work is usually performed in a winery environment near moving mechanical parts. • Regularly required to stand, talk or hear, use hands and finger, handle, or feel objects, tools, or controls and reach with hands and arms, stoop, kneel, crouch. • Simultaneous rapid mental and muscular coordination required. • Able to lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds.
Requires valid California Drivers License Class C .
Prior winery experience preferred.
Strong mechanical aptitude and strong problem-solving skills in mechanical and electrical control areas.
Proficient in the use of computers and software, including MS Office, combined with ability to learn and master new applications.
Must be able to read, write and communicate in the English language.
Must have a minimum of 3 years of maintenance experience.
Knowledge of and commitment to observe safety procedures.
Ability to maintain cooperative relationships with colleagues with a professional attitude.
May be required to work weekends during harvest peak.
The Company offers a competitive salary and comprehensive benefit package that includes medical, dental, vision, disability, life insurance, 401K plan, paid time-off and more.