Conta The company, which is part of a large international group, has been providing cutting-edge equipment and services to the wine industry worldwide for 25 years. In the USA, the Company growing business is serving a large scope of customers, ranging from large corporations to small & medium size wineries.
In order to speed up its growth, the Company is now seeking a motivated, results-driven Business Vice-President who will carry, under the supervision of the current President, the responsibility of
- Directing and Coordinating the Company Sales and Marketing functions in order to boost our sales in North America;
- Support the President in the day-to-day management of the Company.
Reporting to the President of the Company, the successful candidate will have (i) a strong working knowledge of the wine industry including equipment sales, (ii) a proven record for developing and implementing sales strategies as well as a strong network within the Wine industry in the USA, and (iii) a strong ability for team management.
After a period during which the candidate will have demonstrated an ability to successfully develop the business and manage the team, the position will lead to Presidency of the company.
Works within a plant to support the customer requirements through timely order and purchase order entry until their product is shipped. This position will participate in building a strong relationship with customers by managing the internal reporting and feedback from them. It will also work as a liaison with the outside Sales Representative.
Essential Responsibilities and Duties:
· Support customer requirement
o Serve as the primary contact for the customers and execute the daily Customer Service processes with a keen focus on customer satisfaction.
o Execute the order entry process to ensure that all orders for assigned customers are entered timely and accurately (order number, quantity, product specifications, price, freight terms, shipping instructions, packaging, delivery date, other special instructions, etc.) Review all orders and customer confirmations for accuracy.
o Ensure a high level of proactive customer engagement with strong communication related to expected service levels, issue resolutions, accounts receivables, and inside sales processes.
o Support the process of new project development with customers (e.g., artwork proof, color proof, item set up).
o Follow-up proactively with plant personnel and internal departments including manufacturing, quality, and supply-chain to ensure customer expectations are met.
· Participate in building strong relationship with customers
o Strengthen customer relationships through telephone contact, written correspondence, and on-site customer visits. At all times, demonstrate the highest level of diplomacy and professionalism.
o Manages the reporting and follow up with the right contacts in particular regarding issues, delays, customer feedback, and quality complaints.
o Maintain customer files up-to-date.
o Complete the reports.
o Act as a key resource for the Sales Executive team.