NEW!
Customer Service & Sales Support Administrator $68K-$78K
Fairfield, CA | Full-Time | On-Site
About the Role
We’re looking for a detail-oriented and proactive Customer Service & Sales Support Admin to join our team in Fairfield! This position plays a key role in supporting both our customers and sales operations — ensuring orders are processed accurately, inquiries are handled promptly, and service always exceeds expectations.
What You’ll Do
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Coordinate and respond to customer inquiries via phone, email, and other channels.
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Research and resolve customer issues efficiently and professionally.
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Receive, review, and process customer and distributor sales orders.
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Enter and maintain accurate records within the ERP system.
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Partner with the sales team to ensure timely order fulfillment and communication.
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Analyze customer accounts and assist in maintaining up-to-date records.
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Provide administrative and operational support as needed to ensure smooth daily operations.
What We’re Looking For
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Prior experience in customer service, order processing, or sales support (manufacturing or distribution industry a plus).
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Strong organizational skills with attention to detail.
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Excellent communication and problem-solving abilities.
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Proficiency with Microsoft Office; experience with ERP systems preferred.
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Team player who thrives in a fast-paced environment and takes pride in delivering quality service.
Why Join Us?
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Collaborative, people-first company culture.
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Opportunities to grow and learn within the organization.
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Competitive compensation and benefits package.
If you’re passionate about delivering great customer experiences and enjoy keeping things running smoothly behind the scenes, we’d love to hear from you!
Apply today and become part of our growing team in Fairfield!
Barrel Sales Agent
A renowned cooperage, celebrated for its commitment to quality and tradition, is seeking an experienced and well-connected Independent Sales Agent to represent its portfolio and expand brand presence. This role is ideal for a self-employed professional with an established wine industry network who operates their own sales business and serves multiple clients.
The Sales Agent will work independently to cultivate strong relationships with winemakers across leading wine regions in the United States, using a consultative sales approach to identify client needs and recommend tailored solutions that enhance wine quality.
Scope of Work :
- Develop and maintain long-term winery relationships to generate sales.
- Identify and engage prospective clients through winery visits, virtual meetings, industry events, and tastings.
- Support clients by providing technical product knowledge and wine industry expertise.
- Facilitate order processing with the cooperage’s team in France and coordinate delivery arrangements.
- Maintain clear communication regarding customer needs, market trends, and product feedback.
- Travel as needed to wine regions in California, Oregon, and Washington.
Ideal Qualifications
- Minimum 5–7 years of wine industry experience, preferably with knowledge of barrels or other technical winemaking products.
- Strong professional network and demonstrated history of sales success in the wine sector.
- Excellent relationship-building, communication, and presentation skills.
- Deep understanding of winemaking processes and the technical role of barrels in wine quality.
- Entrepreneurial mindset with the ability to self-direct and adapt to changing market conditions.
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